Have You Received A Letter of Complaint?
Over the last several years, there has been a spike in web accessibility lawsuits. Web accessibility refers to the accommodation and/or design of tools, websites and technologies in order for people with disabilities such as vision, hearing, cognitive and motor impairments to adequately use them.
In today’s society, many people with disabilities rely heavily on the Internet to connect with friends, purchase goods, complete research and for some individuals, to be independent. When website barriers interfere with the ability to access and use websites equally, that is when an ADA Complaint or lawsuit can occur, resulting from the inequality and discrimination they experienced.
ADA Complaint: Legal Trends in Web Accessibility
As these lawsuits continue to be filed, it is critical to have an in-depth understanding of the Americans with Disabilities Act, in order to avoid litigation and secure the success of your organization. The 2010 American Disability Act (ADA) was enacted to provide a clear and comprehensive mandate for the elimination of national discrimination against disabled individuals. Title III of the Americans with Disabilities Act indicates that services must be available to all of the general public, including individuals diagnosed with disabilities.
As organizations begin to take appropriate steps to remediate their websites, people with disabilities will have the ability to access those websites, leading to a better overall experience. However, despite taking various appropriate measures, organizations can still be faced with the unpleasant and stressful process of receiving a letter of complaint or having a lawsuit filed.
If You’ve Received a Letter
If your organization has already received an ADA Complaint, the good news is that there are several straightforward steps that can be taken to reduce the severity and impact of the process, helping not only your own organization, but all individuals who want to utilize your services. By providing an accessible website, your organization’s goodwill with customers will improve, increasing customer loyalty and appreciation, which in turn can potentially increase revenue. By waiting to address issues of non-compliance with web accessibility standards, not only do your customers suffer, but your organization suffers as well.